Terms of Service

1. About these terms

These Terms of Service govern the supply of lead generation services by Astra Finance Leads (“we”, “us”, “our”) to clients (“you”, “the client”). By engaging our services, you agree to these terms.

2. Services

We provide Pay Per Lead (PPL) services, delivering exclusive, qualified car finance enquiries to clients operating in the Australian finance industry. The specific terms of each engagement — including lead volume, car types, geographic scope, and pricing — are agreed upon in writing prior to commencement of service.

3. Exclusivity

Each lead we deliver is assigned exclusively to a single client. We will not sell, share, or otherwise disclose the same lead to any other party. Exclusivity applies from the moment of delivery and is not time-limited.

4. Lead qualification standards

We warrant that leads delivered have:

• Completed a qualification survey
• Verified their mobile number via SMS
• Provided contact details that were valid at the time of delivery

We do not warrant that any lead will convert to an application, approval, or settlement. Lead conversion is dependent on the client's sales process, product offering, and follow-up activity.

5. Payment

Payment terms are agreed upon prior to service commencement. Payment is due per the agreed schedule. Failure to pay may result in suspension of lead delivery. All prices are in Australian Dollars unless otherwise specified.

6. Replacement policy

Our Lead Replacement Policy (available separately) applies to leads that are unresponsive or do not meet the agreed criteria. Replacement requests must be submitted within the timeframe specified in that policy. Replaced leads are provided at no additional charge.

7. Client obligations

You agree to:

• Contact leads promptly upon receipt
• Handle lead information in accordance with applicable privacy laws, including the Australian Privacy Act 1988
• Not resell, share, or otherwise distribute lead information to third parties
• Use lead information solely for the purpose of providing financial services
• Hold any required Australian Credit Licence (ACL) or operate under an appropriate credit representative arrangement

8. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information shared during the course of the engagement. This includes pricing, methodology, and client lists.

9. Limitation of liability

To the maximum extent permitted by law, our liability to you is limited to the amount paid for the leads in question. We are not liable for indirect, consequential, or special loss, including lost profits or lost settlements.

Nothing in these terms limits liability that cannot be excluded under applicable Australian consumer protection law, including the Australian Consumer Law (ACL).

10. Termination

Either party may terminate the engagement with reasonable written notice. Leads delivered prior to termination remain payable. We may terminate immediately if you breach these terms or misuse lead information.

11. Governing law

These terms are governed by the laws of Queensland, Australia. Disputes are subject to the exclusive jurisdiction of Queensland courts.

12. Changes to these terms

We may update these terms from time to time. Material changes will be notified to active clients. Continued use of our services constitutes acceptance of the updated terms.

Contact

For questions about these terms, contact us at:
Email: hello@astrafinanceleads.com.au