Privacy Policy

About this policy

Astra Finance Leads (ABN: available on request) is committed to protecting your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained therein. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information.

Information we collect

We collect personal information in two main contexts:

• Lead generation: Names, phone numbers, email addresses, location, financial enquiry details, and other information submitted through our lead qualification processes by individuals seeking car finance.
• Client relationships: Business contact details, company names, phone numbers, and email addresses of brokers and lenders we work with.
• Website usage: Non-identifying data such as browser type, IP address, and page interactions collected via standard web analytics tools.

How we use personal information

We use the personal information we collect to:

• Qualify and deliver car finance enquiries (leads) to relevant financial services professionals
• Communicate with clients regarding lead delivery, quality, and our services
• Improve our qualification processes and lead quality standards
• Comply with legal obligations
• Respond to enquiries submitted via our contact form or booking calendar

We do not use personal information for unsolicited marketing to lead subjects beyond the initial intended purpose of their enquiry.

Disclosure of personal information

Lead information (names, contact details, and enquiry details) is disclosed exclusively to the single broker or lender to whom the lead is assigned. We do not sell, share, or otherwise disclose lead information to third parties beyond this exclusive recipient.

We may disclose personal information where required by law, regulation, or court order, or where we have a legal obligation to do so.

We may use third-party service providers (including cloud infrastructure, SMS delivery, and analytics services) to support our operations. These providers are selected with regard to privacy and security standards and are not permitted to use personal information for their own purposes.

Cross-border disclosure

Some of our service providers may be located outside Australia. Where this is the case, we take reasonable steps to ensure those providers handle personal information in a way consistent with the Australian Privacy Principles.

Data security

We take reasonable technical and organisational measures to protect personal information from misuse, loss, unauthorised access, modification, and disclosure. This includes secure data storage, access controls, and encrypted communications where appropriate.

No data transmission over the internet can be guaranteed to be completely secure. While we take reasonable precautions, we cannot guarantee the absolute security of information transmitted to us.

Retention of personal information

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Lead information is retained for a reasonable period to support quality assurance and replacement requests, after which it is securely deleted.

Access and correction

You have the right to request access to, and correction of, personal information we hold about you. To make such a request, contact us at the details below. We will respond within 30 days.

Complaints

If you believe we have handled your personal information in a way that breaches the Australian Privacy Principles, you may make a complaint by contacting us directly. We will investigate and respond within 30 days. If you are not satisfied with our response, you may escalate to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Contact us

For privacy-related enquiries, contact Astra Finance Leads at:
Email: hello@astrafinanceleads.com.au
Location: Gold Coast, Queensland, Australia